Funeral Directors Plymouth and Surrounding Areas

What to do when someone dies

Plymouth and District Funeral Services Funeral Services understand that you may not have dealt with a bereavement before or had to plan a Funeral. It will be a very emotional period as it is likely the deceased is a family member or a close friend. Helping to arrange a suitable and respectful service can help both yourself and other people close to the deceased with their bereavement. Many people are unsure what happens and what they need to do following a bereavement. If you feel that you would like someone to help with any questions you may have, please call Plymouth and District Funeral Services, someone is always on hand to help 24 hours a day, 365 days a year.
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When a death occurs at home:

When someone dies at home, even if it was expected, a death at home can be very upsetting. It's perfectly ok to take a moment to yourself before you do anything else. Or you might want to ask a close friend or family member to be with you.

When you feel ready, follow the steps below. Remember, if you're unsure about anything, just give us a call on 01752 407 100 we are here to help and support you 24hours a day, seven days a week, and 365 days of the year. All calls will be personal answered by member of my staff whatever the time of day or night.

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If the death was expected:

First you need to call the deceased person's GP. If you call during surgery hours, the GP will normally come to the house to certify the death and issue a death certificate giving the cause of death (officially called the Medical Certificate of Death).

Please note that if you call out of normal surgery hours, an out-of-hours doctor, (Devon Doctors), will visit the house but the certificate will be issued later, when the surgery re-opens. Sometimes you have to go to the surgery to pick up the certificate.

When the GP/Out of Hours Doctor gives his/her consent to have the deceased removed please telephone us and we will make all the necessary arrangements to bring your loved one into our care at any time of the day or night. If the death occurs in a Nursing or Care Home, please ask the staff to contact us when the Deceased is ready to be taken into our care.

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If the death was unexpected:

You should dial 999 and ask for an ambulance and police immediately. You will be told what to do by the operator to establish whether you can try and resuscitate the person. The paramedics will carry out resuscitation or will confirm the death. Leave the area untouched apart from any attempt at resuscitation.

When death has been confirmed the police will contact the Coroner's Officer who will arrange for the body to be moved to the Hospital mortuary by a Funeral Director acting on behalf of the Coroner.

If the doctor is unsure about the actual cause of death even if it was clearly from natural causes, or if the deceased died suddenly and had not been under a doctor's care during the past 14 days, or the death is unnatural, they will contact the Coroner. The Coroner may order a post mortem examination to determine the cause of death and then issue the documents allowing the death to be registered.

If you wish to enquire about our Funeral Services or would like to ask a question, please call our 24 hour service.